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Common error messages while scanning

Change Data Transfer Method nether Scanner Options from Memory Manner to Native Manner. Memory mode uses the same information transfer method equally previous versions of Acrobat and scans directly to the computers memory. Native mode scans straight to file and is considered to be more uniform with a wider multifariousness of scanners.

Modify User Interface under Scanner Options from Hide Scanner'southward Native Interface to Prove Scanner'southward Native Interface. Evidence Scanner's Native Interface uses the same scanning method previous versions of Acrobat. Information technology lets the scanner'southward driver operate the scanner. Hibernate Scanner's Native Interface attempts to apply the twain commuter directly. It tin can eliminate error messages, especially when yous are scanning multiple pieces of newspaper. If none of these solutions work, then it's sometimes necessary to employ a workaround. See solution 8 under Full general troubleshooting tasks, or contact your scanner manufacturer for an updated driver.

Full general troubleshooting tasks

Perform the following tasks to decide if issues with the scanner, certain organisation settings, or commuter problems crusade the problem.

one. Verify that the scanner works past scanning in another application.

Verify that the scanner works properly by scanning into some other awarding (for example, Microsoft Discussion) using the same settings that failed with Acrobat.

Note:  Photoshop and Photoshop Elements don't ever provide good results to test against. Scanner manufacturers develop software specifically for these products to reduce the likelihood of problems.

If the problems recur when you scan into some other application, then contact the scanner manufacturer.

ii. Scan using Windows Image Acquisition (WIA) instead of TWAIN (Windows XP only).

Acrobat supports Windows Image Acquisition (WIA) drivers. If your scanner supports both drivers, so select the WIA commuter from the Device carte du jour in the Create PDF From Scanner dialog box. Scan the certificate.

three. Install the latest scanner driver.

If a TWAIN file is missing or damaged, then Acrobat returns an mistake bulletin when you try to scan using the TWAIN interface. Reinstalling the scanner driver replaces the TWAIN file.

Contact the scanner manufacturer to obtain the latest driver. To reinstall the driver, delete all files and folders that brainstorm with Twain (for example, "Twain_32.dll") in the Windows or Winnt folder. And so, restart Windows, so install the latest scanner commuter co-ordinate to the manufacturer's instructions.

4. Restart your computer with startup items disabled.

Some applications can crusade system errors or freezes when running concurrently with Adobe Acrobat. Before starting Acrobat, disable other applications, including startup items (items that commencement automatically with Windows).

To disable startup items in Windows XP, do the following:

Choose Start > Run. Blazon msconfig in the Open box and and so click OK.

In the System Configuration Utility dialog box, click the Startup tab, and so select Disable All.

Click OK, and and so restart Windows.

To reenable the startup items, do the following:

Choose Starting time > Run. Type msconfig in the Open box, and then click OK.

In the System Configuration Utility dialog box, click the Startup tab, and so select Enable All.

Click OK, and then restart Windows.

5. Rescan the prototype using a different color fashion.

Scanning into Acrobat in some color modes tin crusade problems when using certain scanners. For instructions on scanning into Acrobat using a different colour mode, see the documentation included with the scanner.

6. Specify the image size in the preview panel of the scanner software.

If the scanned image is clipped or has the incorrect dimensions, then specify the image size in the preview panel for the scanner software. For instructions on specifying the image size, run into the documentation included with the scanner.

7. Log in with a new account.

If y'all've successfully scanned into Acrobat before, then your user account could exist corrupted, causing bug when you scan. Create a user business relationship with administrative privileges, and and then log in to Windows using the new business relationship.

eight. Scan the image into another application as a TIFFfile, and and so catechumen the TIFF file to a PDF file.

To convert a TIFF file to PDF, exercise 1 of the post-obit:

• Elevate the TIFF file onto the Acrobat icon.
• In Acrobat, choose File > Create PDF > From File, select the TIFF file, so click Open up.
• In the scanner software, impress the TIFF file to the Adobe PDF Printer.

Correcting page size when scanning

Some scanners don't written report "supported sizes" to Acrobat when Hibernate Scanner'due south Native Interface is selected in Scanner Options within Acrobat 8. Switch the User Interface option to Bear witness Scanner'southward Native Interface and select the page size from scanner application.

Negative epitome while scanning

If the image comes out negative (example, white newspaper becomes blackness), and so select Invert Blackness and White Images in the Scanner Options. Endeavor to make the PDF again.

Mistake: Scanner non recognized

To fix the problem, try the steps below in the order. After each step, check whether the problem is resolved; if not, follow the side by side step.

Bank check if the device is connected physically.

1. Bank check for the cables for e.g., USB cable, LAN cablevision etc. used to connect the scanner. Disconnect and reconnect the cables to make certain the connections are proper.
2. Make sure the scanner is switched on and is not showing whatever error bulletin on its display (if any). In case of whatever mistake or if the scanner is stuck at some performance, restart the scanner.
   

Windows tin take both TWAIN and WIA drivers installed. Similarly, Macintosh can accept both TWAIN and ICA drivers. Try to scan with whatever other scanner driver alternative (ICA, WIA or TWAIN) in case i doesn't work.

On Windows: Select any of TWAIN and WIA drivers on the scanner selection screen in Acrobat every bit shown in the screenshot below.



On Mac: Select any of TWAIN and ICA drivers on the scanner choice screen in Acrobat as shown in the screenshot below.



Verify if the scanner works with any other application:

1. There are some congenital-in and third-party applications are available for Windows and Macintosh with which you can try to use the scanner:
   1. For Windows, there is a software called TWACKER , a costless TWAIN scanner driver test utility. Information technology is available for gratis. But download and install information technology to see if your scanner is working or not.
   2. For Os X, there is a pre-installed Image Capture Awarding utility which can be used to cheque if the scanner is working or not.
2. Alternatively, If you lot take any other awarding installed which uses scan functionality and then you may use the same to examination that scanner is working equally expected with that awarding.

If the scanner doesn't work with whatever application, so this confirms the fact that that scanner is non performance properly and you lot may contact the scanner manufacturer for the consequence.


Restart system with beginning-upwards items disabled:


Some applications can cause organization errors or freezes when running concurrently with Adobe Acrobat. Before starting Acrobat, disable other applications, including startup items (items that start automatically with Windows).

To disable startup items in Windows, do the following:

1. Quit all applications.
2. Choose Showtime > Run. Type msconfig in the Open box, and so click OK.
3. In the System Configuration Utility dialog box, click the Startup tab, and then select Disable All.
4. Click OK, and and then restart Windows.

To re-enable the startup items, do the following:

1. Choose Start > Run. Blazon msconfig in the Open up box, and so click OK.
2. In the System Configuration Utility dialog box, click the Startup tab, so select Enable All.
3. Click OK, and then restart Windows.

Install latest scanner drivers, and and then restart the system:

1. If a TWAIN file is missing or damaged, so Acrobat returns an error message when you lot try to scan using the TWAIN interface.  Reinstalling the scanner commuter replaces the TWAIN file.
2. To reinstall the driver, delete all files and folders that begin with Twain (for instance, "Twain_32.dll") in the Windows or Winnt folder. Then, restart Windows, and so install the latest scanner driver as per the manufacturer's instructions or steps mentioned hither.
   

Error: Scanner driver not plant or invalid

To fix the problem, try the steps below in the club. Afterwards each step, check whether the problem is resolved; if non, follow the next step.

Install latest scanner drivers, and then restart the system:

1. If a TWAIN file is missing or damaged, then Acrobat returns an error bulletin when you try to browse using the TWAIN interface.  Reinstalling the scanner driver replaces the TWAIN file.
2. To reinstall the driver, delete all files and folders that brainstorm with Twain (for example, "Twain_32.dll") in the Windows or Winnt binder. Then, restart Windows, and then install the latest scanner driver as per the manufacturer's instructions or steps mentioned hither.
   

Check if the device is connected physically:

1. Check for the cables for due east.g., USB cable, LAN cable etc. used to connect the scanner. Disconnect and reconnect the cables to make certain the connections are proper.
2. Brand sure the scanner is switched on and is not showing whatever error bulletin on its display (if whatever). In example of any error or if the scanner is stuck at some functioning, restart the scanner.
   

Windows tin can have both TWAIN and WIA drivers installed. Similarly, Macintosh can have both TWAIN and ICA drivers. Try to scan with any other scanner driver alternative (ICA, WIA or TWAIN) in case one doesn't work.

On Windows: Select whatsoever of TWAIN and WIA drivers on the scanner selection screen in Acrobat every bit shown in the screenshot below.



On Mac: Select any of TWAIN and ICA drivers on the scanner selection screen in Acrobat as shown in the screenshot below.



Verify if the scanner works with any other application:

1. There are some built-in and third-political party applications are available for Windows and Macintosh with which you can try to use the scanner:
   1. For Windows, there is a software called TWACKER , a gratuitous TWAIN scanner driver test utility. It is available for free. Simply download and install it to come across if your scanner is working or not.
   2. For OS 10, at that place is a pre-installed Image Capture Application utility which tin can be used to cheque if the scanner is working or non.
2. Alternatively, If you lot take any other application installed which uses scan functionality then you may use the aforementioned to test that scanner is working every bit expected with that awarding.

If the scanner doesn't work with whatever application, then this confirms the fact that that scanner is non functioning properly and you may contact the scanner manufacturer for the issue.


Restart system with offset-up items disabled:


Some applications tin can cause system errors or freezes when running concurrently with Adobe Acrobat. Earlier starting Acrobat, disable other applications, including startup items (items that start automatically with Windows).

To disable startup items in Windows, do the following:

1. Quit all applications.
2. Choose Start > Run. Type msconfig in the Open box, and then click OK.
3. In the System Configuration Utility dialog box, click the Startup tab, and then select Disable All.
4. Click OK, and then restart Windows.

To re-enable the startup items, practise the following:

1. Cull Offset > Run. Blazon msconfig in the Open up box, and so click OK.
2. In the System Configuration Utility dialog box, click the Startup tab, and then select Enable All.
3. Click OK, and and then restart Windows.

Mistake: Could non connect to the scanner

To fix the trouble, try the steps below in the order. Afterward each step, check whether the problem is resolved; if not, follow the adjacent step.

Check if the device is continued physically:

1. Check for the cables for due east.g., USB cablevision, LAN cablevision etc. used to connect the scanner. Disconnect and reconnect the cables to brand sure the connections are proper.
2. Make sure the scanner is switched on and is not showing whatsoever mistake message on its display (if any). In example of whatever error or if the scanner is stuck at some performance, restart the scanner.
   

Windows can have both TWAIN and WIA drivers installed. Similarly, Macintosh can take both TWAIN and ICA drivers. Endeavour to scan with whatsoever other scanner commuter alternative (ICA, WIA or TWAIN) in case one doesn't work.

On Windows: Select any of TWAIN and WIA drivers on the scanner selection screen in Acrobat as shown in the screenshot beneath.



On Mac: Select any of TWAIN and ICA drivers on the scanner choice screen in Acrobat as shown in the screenshot below.



Verify if the scanner works with whatever other application:

1. There are some built-in and third-party applications are bachelor for Windows and Macintosh with which you can endeavor to employ the scanner:
   1. For Windows, at that place is a software chosen TWACKER , a free TWAIN scanner commuter examination utility. It is bachelor for gratis. Only download and install it to come across if your scanner is working or not.
   2. For OS X, there is a pre-installed Paradigm Capture Application utility which can be used to check if the scanner is working or not.
2. Alternatively, If you lot have any other application installed which uses scan functionality then y'all may use the same to test that scanner is working every bit expected with that awarding.

If the scanner doesn't work with any application, then this confirms the fact that that scanner is not functioning properly and you may contact the scanner manufacturer for the event.


Restart organisation with get-go-up items disabled:


Some applications tin can cause system errors or freezes when running concurrently with Adobe Acrobat. Earlier starting Acrobat, disable other applications, including startup items (items that first automatically with Windows).

To disable startup items in Windows, do the post-obit:

1. Quit all applications.
2. Cull Start > Run. Type msconfig in the Open box, then click OK.
3. In the System Configuration Utility dialog box, click the Startup tab, and then select Disable All.
4. Click OK, and then restart Windows.

To re-enable the startup items, practise the following:

1. Cull Offset > Run. Type msconfig in the Open box, and and then click OK.
2. In the System Configuration Utility dialog box, click the Startup tab, then select Enable All.
3. Click OK, and and so restart Windows.

Install latest scanner drivers, and so restart the organization:

1. If a TWAIN file is missing or damaged, then Acrobat returns an error message when you lot try to scan using the TWAIN interface.  Reinstalling the scanner commuter replaces the TWAIN file.
2. To reinstall the driver, delete all files and folders that begin with Twain (for example, "Twain_32.dll") in the Windows or Winnt binder. And so, restart Windows, and then install the latest scanner driver as per the manufacturer's instructions or steps mentioned here.
   

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Source: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

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